Deployment, Revenue Enablement and Support for Software and Services over the Internet

IP Applications was formed through the amalgamation of three predecessor technology development companies: a multi-tenant provider of internet based services, a technical support service company and a payment processor.  Each company brought core expertise and superb technology developed during the late 1990’s and the early 2000’s.  Taken together, the technology base from the three companies represents a cumulative investment in excess of $70,000,000.  The combination brought together all of the elements needed to deliver software products as subscription services:  hosting and provisioning, product plan and pricing plan management, subscriber management, billing and payment services, and first line end-user customer care and technical support.  

IP Applications has integrated these technologies and skilled teams to create a robust, end to end technology platform that enables the process of converting traditional perpetual license model software applications or services into on-demand products delivered over the internet. IP Applications provides all the absolutely vital business tools so a client’s application transforms smoothly from a traditional licensed product to an online “Software On Demand” or “Software as a Service” product housed in a Payment Card Industry – Data Security Standard (“PCI-DSS”) certified data center without the need for extensive effort and software re-development.   

IP Applications technology platform delivers an unparalleled level of flexibility, providing a tailored menu of capabilities which enables us to deliver our services to a much wider client base. For example a client may use us strictly for online payment transaction processing, or use our systems to create their service plans and provision the services.  For companies that host their application in-house or with another partner our technology easily integrates through standard XML and SOAP API’s. Our clients don’t have to host with us to take advantage of our services. 

As a long-term specialist in Software and Services On Demand technology, IP Applications operates in three major business to business services areas :

• Software companies to fully automate the conversion of standard licensed software products into SaaS and Software on Demand offerings.
• Internet Service Providers where we provide a total package of ISP services to the extent that any company wanting to run an ISP service can come to us and be up and running within weeks with no technology investment on their part.
• Our Software and ISP clients and many other businesses needing technical support for their employees, all rely on IP Applications 24 x 7 x 365 Customer Care and Technical Support center to provide expert outsourced customer support services. Customer Care provides support for general enquiries and end user registration, while technical support provides management and resolution for software and hardware issues.  

With our wealth of technical capability and software base, IP Applications also operates two consumer on-demand service products of its own:

• myhelpdesk.com / pcsupport.com: Our home office / home user focused technical support service provides technical support solutions online and over the phone for the problems home users face every day.
• Voyager-on-demand: Our enterprise-grade ticketing and support management solution is for companies managing their own support center and needing an application to manage support delivery.

IP Applications was founded in 1998, and is headquartered in Vancouver, BC, Canada.