TECHNICAL SUPPORT ANALYST (Part-Time or Full-Time)

Location: Harbour Centre 555 West Hastings Street, Vancouver, B.C.

Support Skills

Pay Rate

$31,000 to $35,000 annually

Job Description

IP Applications provides a broad range of technical support to ISP, Wi-Fi and Corporate clients. As members of the support department, our Technical Analysts are responsible for delivering a high level of technical competency and customer satisfaction. The department operates on a continual 24x7 basis, staffed via monthly shift rotations.

IP Applications is currently looking for full-time Tier 1 Technical Analysts.

Responsibilities

• Provide networking and software support services across a broad and varied client base.
• Provide technical support via phone and email.
• Delivery of services with the goal of customer satisfaction.
• Adherence to internal and external client policies and procedures.
• Ensure the accuracy and proper handling of support tickets.

Requirements

• Outstanding customer service skills.
• High degree of technical competency.
• Demonstrated ability to troubleshoot unknown problems efficiently.
• Strong communication skills, both oral and written.
• Complete fluency in English is a must. Competency in other languages is an asset.
• Ability to work within and promote a healthy team environment.
• Ability and commitment to working at different shift times throughout the year.

Benefits

• Fantastic extended medical coverage.
• Continued training on clients and technology.
• 4% yearly vacation (6% after two years tenure).
• Located in downtown Vancouver, just steps from Skytrain.
• Provide support for clients such as Microsoft, RE/MAX, Sprint and FatPort.
• We are small enough that everyone knows your name, and big enough to have fantastic opportunities in front of us!

To apply, send an email with your cover letter and resume to This e-mail address is being protected from spambots, you need JavaScript enabled to view it . Please include Technical Analyst in the subject line of your email response.